Need to calm a combative conversation? Consider BIFF. No, I am not talking about the Boulder International Film Festival. Rather, I am referring to the High Conflict Institute’s highly effective method of responding to difficult people, personal attacks, hostile email and meltdowns. Ombuds will introduce the BIFF approach and provide an opportunity to practice during this Innovate Hour!

Facilitated by Liz Hill, J.D., Co-OP*, Associate Director, Ombuds Office