The Ombuds Office invites you to our next Lunch and Learn, Beyond Defensiveness: Preparing for Emotionally Intelligent Conflict with Jenn Mahony. Learn to appreciate the importance of the time-out as well as how the broader neuroscience and conflict psychology principles of emotional intelligence, psychological safety, proactive vulnerability, and defensiveness intertwine.  Come away with a better understanding of how to prepare for, enter and remain in effective and productive conflict. This is part two in our managing defensiveness series (be sure to catch up with Part one available here).